Inspiration from Austin
André spent quality time in January 2023 with his Intertek colleagues in Austin, which has been voted the #1 Place to live in America for three consecutive years and which is a hotbed for technology, start-ups and innovation.
Each time he visits Austin, André gets inspired by some of the ideas and initiatives, born in what is one of the most entrepreneurial and forward-looking business communities in the world.
Austin is where Intertek Alchemy business is based.
Intertek acquired Alchemy in 2018 to expand its leading People Assurance solutions with unique and comprehensive Training solutions delivered through a customer centric SaaS platform.
Alchemy is a fast-growing business and is an industry pioneer offering cutting edge content resulting in an incredible customer experience.
The relationships that colleagues have built with their clients over the years are amazing!
Following his trip, André wanted to share a powerful idea, Alchemy Engage, which is a great story on how to build deep and long-lasting partnerships with your clients.
Alchemy Engage is a high energy customer event that Intertek hosts, usually every year in September.
During the conference its clients share with their peers their insights on how they build the right skills and behaviours in their organisation using Alchemy solutions.
Alchemy Engage is also a fantastic opportunity for continuous improvement and Innovation, listening to the views of customers in the untapped spaces of People Assurance.
Every year Alchemy Engage gives Intertek’s teams insights and inspiration to re-invent the future of the industry with bold new solutions.
The conference is meticulously planned, ensuring that 80% of the presentations made during the conference are delivered by clients.
André congratulates his colleagues for the feedback they got after the event they did a few months ago. They got a 99% satisfaction rate!
Alchemy Engage is a powerful idea for any business to take customer relationships to the highest possible level, which is customer intimacy.
Customer intimacy, in his view, is the ultimate advantage for any business!
Watch the Alchemy Engage event video here: https://lnkd.in/eJTknA4e
#leadership #leadershipwithsoul #peopleattheheart
